Accountancy
100
Agriculture, Fishing
2
Finance, Insurance
84
Call Centres
0
Catering & Hospitality
80
Construction, Property
114
Customer services
77
Defence/Armed Forces
68
Education
1
Electronics
82
Engineering, Manufacturing 121
Graduate, Trainees
61
Healthcare & Nursing
83
Human resources
64
IT & Internet
436
Legal
58
Management consultancy 64
Marketing, Advertising, PR 92
Media, Creative
4
Non-profit, Charities
1
Public sector & Services
5
Recruitment sales
93
Retail, Wholesale
61
Restaurant & Food Service 7
Sales
132
Science
16
Secretarial, Administration 27
Security
0
Senior appointments
11
Telecommunications
3
Transport, Logistics
6
Travel, Leisure, Tourism
21
Other
61
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 192 |
| Post:Norwegian Customer Service Representative
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Leeds
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| The announcement text: |
Norwegian Customer Care Representative
Location: Luton, UK (25 miles north from London)
Salary: Ј16,000 - 17,000 (+relocation package if moving from abroad)
Project Background:
Our client has a 300 seat, multi-lingual and multicultural customer care centre. The centre provides customer service to owners of motor vehicles across 20 European countries.
Job role * Activities * Responsibilities:
Working in a team within a customer service centre environment, responsible for the resolution of incoming contacts from customers and dealers.
General day-to-day duties include:
Generally dealing with only Norwegian speaking customers
Initially focusing on answering inbound telephone calls
Working to strict service level criteria and deadlines
Working on own initiative to follow up and resolve the issues raised by customers
Understanding and applying the policies of their client to resolve the enquiries raised
Delivering excellent customer service in a professional, polite and clear manner
Logging of all contacts and following up on action plans using a case management system
Using modern computer technology - including Word and other Windows packages
Role develops to include responding to correspondence in the form of letters, emails and faxes
Personal Requirements
PC literate - working knowledge of Windows environment and Office products
Spoken and written Norwegian to native standard (including business correspondence)
Thorough understanding of the Norwegian culture
Enjoys direct contact with customers by telephone
Well organised
Excellent team player
Ability to work under pressure and deal with high stress * confrontational situations
Ability to work on own initiative
Help desk*call centre type experience
Experience in dealing with customers is desirable but not essential
Creative approach to problem solving
Pro-active working attitude - open-minded, flexible and approachable
Well-developed personality
Use of English as second language for systems, performance evaluation and training purposes
Advantages
Three weeks induction training
Ongoing (weekly) training on a regular basis
Modern office
Working in an international environment of 20 European nationalities (with your focus on the Norwegian team)
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| Contact information |
| Employer: |
|
| Email: |
309@liverpoolcareer.informnow.com
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| Phone: |
0131 555 0284
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| |
Publication date: 2009-04-11 14:35:33
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