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| |
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Section: Customer services Vacancy 197 |
| Post:Spanish Customer Care Advisor, Luton, North London
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Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Leeds
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| The announcement text: |
Spanish Customer Care Representative
Location: Luton, UK (25 miles north from London)
Salary £17,000
Project Background:The General Motors Europe (GME) Customer Care Centre (CCC) is a 300 seat, multi-lingual and multicultural customer care centre. The centre provides customer service to owners of Vauxhall and Opel vehicles across 20 European countries.
Responsibilities:Working in a team within a customer service centre environment, responsible for the resolution of incoming contacts from GM*Opel customers and dealers.
General day-to-day duties include:
· generally dealing with only Spanish speaking customers
· initially focusing on answering inbound telephone calls
· working to strict service level criteria and deadlines
· working on own initiative to follow up and resolve the issues raised by customers
· understanding and applying the policies of GME*Opel to resolve the enquiries raised
· liaising with business partners - i.e. GM*Opel dealers, field managers and internal departments to develop action plans and resolutions
· delivering excellent customer service in a professional, polite and clear manner
· logging of all contacts and following up on action plans using a case management system
· using modern computer technology - including Word and other Windows packages
· role develops to include responding to correspondence in the form of letters, emails and faxes
· participate in a shift system which varies from 7:30 - 15:45 * 8.15 - 16.30 GMT, Monday to Friday
Personal Requirements
· PC literate - working knowledge of Windows environment and Office products
· spoken and written Spanish to native standard (including business correspondence)
· thorough understanding of the Spanish culture
· enjoys direct contact with customers by telephone
· well organised
· excellent team player
· ability to work under pressure and deal with high stress*confrontational situations
· ability to work on own initiative
· help desk * call centre type experience
· experience in dealing with customers is desirable but not essential
· creative approach to problem solving
· pro-active working attitude - open-minded, flexible and approachable
· well-developed personality
· use of English as second language for systems, performance evaluation and training purposes
Advantages
· three weeks induction training
· represent a leading and recognised brand
· modern office
· working in an international environment of 20 European nationalities (with your focus on the Spanish team)
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| Contact information |
| Employer: |
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| Email: |
309@liverpoolcareer.informnow.com
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| Phone: |
0131 555 0284
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Publication date: 2009-04-10 03:39:00
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